Contact us
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, show you how the features work and help you sort out any problem, day and night. Simply complete the contact form and tell us what you need: a member of our support team will review your request and reply as quickly as possible, usually within one business hour. We are glad to help you get the most out of your trading.
Registration open, places limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our Johannesburg office
Sandton business district, Johannesburg, South Africa
Address
Sandton business district, Johannesburg, South Africa
Call centre hours
Monday to Friday, 08:00–18:00 SAST
Telephone wait time: usually within one business hour.
The department responsible and what we help with
Client Support & Compliance answers questions about:
Registration and activation
Account creation, identity verification, your first sign-in and the initial platform setup.
Deposits and withdrawals
Payment methods available in rand, crediting times, request statuses and per-transaction limits.
Strategy settings
Risk parameters, choosing prepared strategies, result reports and later adjustments.
Account security
Two-step verification, connected devices, login alerts and access recovery.
Documents and policies
Questions about the terms, privacy, fees, risk disclosure and the withdrawal policy.
Complaints
Lodging a formal complaint, tracking your case and the internal escalation route.