Frequently asked questions

Complete the registration form on the home page or the Create Account page with your first name, surname, email and telephone number. You need to be 18 or older and to have an identity document for verification. Registration itself takes under two minutes.

No. The platform was built for people without trading experience: the algorithms do the market analysis and a personal manager guides your setup. Experience helps you adjust settings faster, but it is not a requirement to begin.

Yes. The platform works in the browser on any modern smartphone, and every function available on desktop, including deposits, settings and withdrawals, is available on mobile. Login and security alerts work the same way.

No. Your account is personal and the credentials are yours alone. Sharing them breaches our terms and exposes you to losses that no policy can reverse. Your personal manager assists you, but always operates through your own decisions.

Registration, account opening and maintenance are free, and there is no monthly subscription. A trading commission of up to 0.58% per transaction and a currency conversion of up to 1.50% apply, and every fee is shown before you confirm a transaction. Full detail is on the Fees & Pricing page.

The dashboard lists every transaction with the fee it carried, and your reports summarise the costs per period. If a line item is ever unclear, support at [email protected] will explain it.

No, and you should distrust anyone who tells you otherwise. Trading carries the risk of losing part or all of your capital, and automated strategies reduce effort, not risk. Read the risk disclosure before your first deposit.

There is no honest single number: results depend on market conditions, the amount you commit, the strategies you run and the risk settings you choose. The calculator on the home page shows illustrative scenarios, not forecasts.

Market monitoring, pattern analysis and trade execution run continuously once your strategies are active, including at night. Identity verification, withdrawals and changes to your settings always require your confirmation.

It processes price movement, trading volumes, volatility and trend behaviour across the instruments it follows, looking for recurring micro-patterns. The Artificial Intelligence product page explains what it does and, just as important, what it does not do.

Yes. You choose the instruments to follow, the conditions that matter to you and the exposure limits, starting from prepared configurations. Your personal manager will sit with you through the first adjustments.

You can receive email or push alerts when a strategy enters or exits a position, when a price crosses a level you set, and when unusual volatility pauses trading. Security alerts, such as new-device logins, are always on.

Yes. All trading involves the risk of loss, including losing your whole deposit. The risk disclosure page describes the ten main risk areas so you can decide with open eyes.

When markets become excessively unstable, the system can pause trading to manage exposure. It is a protective mechanism that reduces risk during chaos, not a guarantee against losses.

No. Risk can be managed, limited and spread, but never removed, by any platform or strategy. The tools we give you, exposure limits, reports and the brake, exist to keep risk inside the boundaries you set.

With encryption in transit and at rest, two-step verification, login alerts for new devices, session management and a permanent audit log. The Security page explains each control and where to find it.

Your trading balance is held with the counterparty entities that execute the services, and withdrawals go only to bank accounts and cards in your own verified name. Funds are never held in a personal wallet of a staff member, and no legitimate process will ever ask you to send money to an individual.

Contact support at [email protected] with identity verification. Recovery restores your access, and withdrawal functions stay disabled for 24 hours afterwards as a protection against takeover attempts.

First check the audit history and open positions so you can describe what happened. Then write to [email protected] or ask your personal manager. Technical issues are triaged the same business day.

Never guess with money involved. Ask your manager or support what the setting does; a two-minute explanation beats an expensive experiment. The Getting Started guide also covers the settings beginners touch most.

Support operates Monday to Friday from 08:00 to 18:00 SAST, excluding public holidays, with replies usually within one business hour. Security incidents marked URGENT are always prioritised.

Email [email protected] with COMPLAINT in the subject line. You receive a case number within one business day and a substantive answer within five, as the Complaints page describes.

The risk disclosure, the fees page and the getting-started guide, in that order. Together they cover what can go wrong, what it costs and how the platform works day to day.

Everything is in the Documents menu: terms of use, privacy policy, AML/KYC policy, withdrawal policy, complaints procedure and the fraud warning. These are the documents that govern your use of the service.

Official mail comes only from the afrilegacy-ai.org domain, and you can verify any representative through [email protected]. The Fraud Warning page lists the patterns clones use.