Step 1: Register your account
Complete the registration form with your first name, surname, email address and telephone number. Use details that are genuinely yours and match your identity document, because verification compares them. Choose a password you have not used anywhere else: a passphrase of four unrelated words is both stronger and easier to remember than the usual P@ssw0rd pattern.
Immediately after registering, switch on two-step verification in the security section. It takes ninety seconds with any authenticator app and it is the single most effective protection on your account. While you are there, confirm that the email on file is one you actually check, because security alerts and transaction confirmations go to it. Within 24 hours your personal manager will call you to arrange activation; that call is also where you can ask anything this guide does not cover.